- I paid for flights and five days later (after we organised parking/insurance) were told they were not available.
- LycaFly claimed that we hadn't paid and offered to take payment again over the phone.
- They wouldn't refund for 15 days even though they took my money immediately.
I booked a flight to Bali on 07/07/16 through cheapflights.co.uk and received a confirmation from Lycafly that our order had been received. Five days later I received a phone call and email from Siddharth Singh at LycaFly (email reply address incorrectly set up as siddharth.singh@lyfacly.com) stating the following: We would like to inform that we tried contacting you, kindly give us a call back ,we need to discuss about the flight .
Naturally, I was concerned and rang back immediately. The number I rang (0207 132 0073 (Ext: 36827)) was an automated message and said that they were experiencing technical difficulties. I rang a few times and managed to get through to someone on extension 36834 who said that we hadn't paid for the flight. If we wanted he could take payment for the flight there and then. I said I'd rather contact the bank and check whether payment had gone through or not.
My online banking statement said that payment had gone through so I rang back Lyca Fly to let them know. The CS representative on extension 36834 said that he would ring me back in 15 minutes. Around 25 minutes later someone rang and said that they were ringing regarding my query and put me on hold. After hanging on for a few minutes I put the phone down.
A couple of minutes later someone rang me back and said that they wanted to sort my problem out. I explained to them that one of his colleagues had said that I hadn't paid and he was more interested in speaking to his colleague than sorting my problem out. He said he would put me on hold while he spoke to his colleague about this. I tried to explain to him that that was something he could do without putting me on hold, and as I was the customer he should be concentrating on sorting my problem out. He confirmed that they had received payment from me but he had to speak to his colleague first.
After putting me on hold for five minutes, he said that his colleague didn't have access to the payment system so that is why he told me that he hadn't received payment. I was then told that the flight that I booked was not now available but he could put me on another flight which would get in two days later.
As I am not flexible on timings, the times/dates didn't work out (and we'd read other reviews on the internet too which made the company look dodgy) so we asked for a refund. He said he would give us a refund but it would take 15 days to sort out. When asked why it would take that long he pointed out that that is how long the bank would take to refund us. I wait in hope for a refund....
I have written to any websites that are affiliated with LycaFly to let them know of my experiences as well as letting people know on social media too.
